Privacy Policy
This policy explains how Ultra Doors Security handles the personal information you provide when you contact us or request a quote. We are the data controller for that information, and we are based in Greater Manchester.
What we collect
When you complete an enquiry or quote form we collect the details you give us, typically your name, phone number, email address, postcode and a description of the work you need. We only ask for what we need to respond to your enquiry and provide a quotation. We do not knowingly collect information from children.
How we use it and our legal basis
We use your details to respond to your enquiry, arrange a survey, prepare a quotation and carry out any work you go on to book. Under UK GDPR our lawful basis is taking steps at your request before entering a contract, and our legitimate interest in answering enquiries about our services. We do not sell your information, and we do not use it for marketing unless you have asked us to.
Who processes your data for us
We use a small number of trusted service providers to run this website and handle enquiries. They only process your data on our behalf:
- FormSubmit (formsubmit.co) delivers the enquiry and quote forms to our email inbox.
- Vercel hosts this website, processes standard server request logs, and provides privacy-friendly, cookieless visitor analytics (aggregated page-view counts with no tracking cookies and no cross-site profiling).
- Google Maps provides the map shown on our contact page, which loads from Google when you view that page.
- Google Analytics gives us aggregated statistics on how visitors find and use the site, so we can improve it. With your consent this uses Google analytics cookies.
- Google Ads measures whether visits and enquiries came from our Google adverts. This uses Google conversion cookies.
- Google (Gmail) is the email service where we receive and reply to your enquiry.
- Supabase securely stores the invoices and quotes we raise for work you book with us.
Some of these providers may process data outside the UK. Where they do, they rely on safeguards such as the UK International Data Transfer Agreement or equivalent approved mechanisms.
Cookies
Our own visitor analytics (provided by Vercel) are cookieless and only count aggregated page views, so they do not identify you, and they run whether or not you accept cookies. With your consent we also use Google Analytics to understand how visitors find and use the site, and Google Ads conversion tracking to measure how well our Google adverts work. These set Google analytics and advertising cookies.
These Google cookies only load once you accept them. When you first visit, a banner lets you accept or reject them, and until you accept we set no Google analytics or advertising cookies (we use Google Consent Mode to enforce this). You can change your choice at any time using the Cookie settings link in the footer, or through your browser or Google ad settings. The Google Map embedded on our contact page may also set its own cookies when it loads, so you can contact us by phone or email instead of using the map if you prefer.
Keeping it safe and how long we keep it
Your information is stored securely and kept only for as long as needed to deal with your enquiry and any resulting work, plus any period we are required to keep records for legal or accounting reasons (for example, tax records are generally kept for six years).
Your rights
Under UK GDPR you can ask us for a copy of the information we hold about you, ask us to correct it, ask us to delete it, or object to how we use it. To make a request, email ukultradoors@gmail.com or call 07570 335330. If you are not happy with how we have handled your data you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
This is a general policy. Please review it with your own advisor to ensure it reflects your exact data practices.